Service & support options: The following Design and Integration services is offered and is required for new RISS installations: HP Consulting and Integration services offer a mandatory (for new RISS installations) “RISS Design and Integration” service based on a Statement of Work which is tailored to the needs of each customer. Includes design, implementation, and knowledge transfer.1 yr 9 x 5, 4-hr response HW support; 1 yr 9 x 5, 2-hr response SW support (phone-in assistance and updates); 1 yr Software Update service